Teller Team Lead - Elevate Customer Experience

PNC Financial Services Group, Inc.; Blue Ash (OH); On-site; USD 38,000 - 63,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller based at the Blue Ash Branch in Cincinnati, Ohio. The role focuses on coaching tellers, delivering exceptional customer experiences, and driving banking referrals within the branch.

Responsibilities include guiding daily operations, educating customers on digital tools, and supporting the Branch Manager with performance and hiring processes. This in-office role emphasizes accurate service and customer-centric solutions.

Qualifications

• Experience in customer service within a banking environment.
• Ability to coach and mentor tellers and staff.
• Knowledge of branch operations and sales referrals.
• Ability to educate customers on banking options and digital tools.

Responsibilities

• Coaches and leads tellers to deliver a high-quality customer experience.
• Identifies banking opportunities and refers to branch staff.
• Manages daily teller operations and ensures accuracy.
• Supports branch manager with performance and hiring processes.
• Educates customers on options for managing transactions and using digital tools.

Skills

Customer service

Coaching

Retail banking

Cash handling

Financial literacy

Education

High School Diploma or GED

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller based at the Blue Ash Branch in Cincinnati, Ohio. The role focuses on coaching tellers, delivering exceptional customer experiences, and driving banking referrals within the branch.

Responsibilities include guiding daily operations, educating customers on digital tools, and supporting the Branch Manager with performance and hiring processes. This in-office role emphasizes accurate service and customer-centric solutions.