Teller Team Lead: Coaching, Cash Ops & Service

Kids for the Future; Whitewater (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Kids for the Future seeks a detail‑oriented Teller Supervisor to lead the branch teller team in Whitewater, WI. You’ll oversee daily transactions, coaching, and training to ensure accuracy, uptime, and exceptional customer service.

You will manage cash flow, assist in branch strategy development, ensure regulatory compliance, and maintain security procedures while fostering a high‑performing, customer‑focused culture.

Qualifications

• 4+ years of banking experience with at least 2 years in teller or supervisory roles.
• Proven ability to coach and develop others.
• Strong understanding of teller operations, cash handling, and transaction processing.
• Excellent communication and interpersonal skills.
• Commitment to regulatory compliance and security procedures.

Responsibilities

• Supervise, mentor, and provide daily guidance to the teller team to ensure performance and policy adherence.
• Conduct regular performance evaluations and recommend training opportunities.
• Handle escalated customer service issues with professionalism.
• Coordinate coaching to promote a productive, positive work environment.
• Provide exceptional customer service and resolve teller-related inquiries or complaints.
• Work with branch management to improve customer satisfaction and branch performance.
• Manage cash flow, daily balancing, and surprise cash audits as needed.
• Train tellers on products, policies, and regulatory requirements.

Skills

Team leadership

Customer service

Training & development

Regulatory knowledge

Cash handling

Problem solving

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Kids for the Future seeks a detail‑oriented Teller Supervisor to lead the branch teller team in Whitewater, WI. You’ll oversee daily transactions, coaching, and training to ensure accuracy, uptime, and exceptional customer service.

You will manage cash flow, assist in branch strategy development, ensure regulatory compliance, and maintain security procedures while fostering a high‑performing, customer‑focused culture.