Daytime Lead Teller – Team Coach & Customer Advocate

Security Financial Bank; Ladysmith (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training & development

Tuition support

Saturday shift pay differential

401k

Volunteer time off

Job summary

Security Financial Bank in Ladysmith, Wisconsin, seeks a Lead Teller to manage the teller team and deliver outstanding customer service. The role focuses on daily leadership, coaching, and efficient cash operations while maintaining accuracy and regulatory compliance.

The position involves scheduling, training new staff, and promoting bank products. A daytime Monday–Friday schedule with possible rotating Saturday shifts supports community banking and strong team collaboration.

Qualifications

• Previous customer service and cash-handling experience required.
• Leadership or mentoring experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Provide day-to-day leadership, coaching, and support for teller staff.
• Assist customers with deposits, withdrawals, and more complex transactions.
• Oversee cash operations, including vault, ATM, and cash recyclers.
• Create schedules and ensure proper branch coverage.
• Ensure compliance with banking policies and procedures.

Skills

Leadership

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Security Financial Bank in Ladysmith, Wisconsin, seeks a Lead Teller to manage the teller team and deliver outstanding customer service. The role focuses on daily leadership, coaching, and efficient cash operations while maintaining accuracy and regulatory compliance.

The position involves scheduling, training new staff, and promoting bank products. A daytime Monday–Friday schedule with possible rotating Saturday shifts supports community banking and strong team collaboration.