Lead Teller & Branch Operations Coach

National Bank Of Commerce; Superior (WI); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health, dental, and vision plan

401(k) with generous match

Paid time off & holidays

Volunteer time off

Life insurance

Job summary

National Bank of Commerce in Superior, WI is seeking a Lead Teller to guide a high-performing team and ensure exceptional customer service and branch operations. You will coach tellers, reinforce product knowledge, oversee daily performance, and maintain compliance with bank policies while safeguarding cash and assets.

This full-time, on-site role offers a competitive hourly wage and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Two to three years of bank teller experience preferred.
• One year of supervisory/management experience is preferred.
• Proficient in computer, math, written and oral communication, and interpersonal and organizational skills.
• Self-starter who can solve problems and recognize when action is needed.
• Excellent Time Management skills. Must be able to reprioritize the workload as needed.
• Ability to multi-task in a fast-paced environment while adapting to changes in processes and workflow.
• Demonstrates excellent attention to detail.
• Uses sound judgment in decision-making.
• Ability to work independently while supervising others.
• An ability to effectively train others by adapting to the trainee's learning style.
• Required to have the ability to lift 25 pounds regularly, up to 50 pounds on occasion, and stand for long periods of time.
• Has access to reliable transportation.
• Ability to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability.

Responsibilities

• Lead teller oversees a high-performing team delivering exceptional customer service and branch operations.
• Coach tellers to strengthen customer relationships and product knowledge.
• Ensure daily performance aligns with the branch’s customer experience strategy and service standards.
• Serve as a resource for escalated customer interactions and model professionalism under pressure.
• Maintain branch operations integrity, compliance with bank policies, and regulatory requirements, including BSA/AML, cash controls, and audits.
• Safeguard the security of cash, systems, and vault access; approve overrides and exceptions; support fraud prevention and operational accuracy.

Skills

Customer service

Supervisory experience

Time management

Attention to detail

Problem solving

Multi-tasking

Training others

Judgment

Independent work

Communication skills

Reliability/transportation

NBC core values

Education

High school diploma or equivalent

Job description

National Bank of Commerce in Superior, WI is seeking a Lead Teller to guide a high-performing team and ensure exceptional customer service and branch operations. You will coach tellers, reinforce product knowledge, oversee daily performance, and maintain compliance with bank policies while safeguarding cash and assets.

This full-time, on-site role offers a competitive hourly wage and a comprehensive benefits package.