Senior Teller & Team Lead - Customer Growth & Service

North Shore Bank; Racine (WI); On-site; USD 22,000 - 31,000; Full time

Job summary

North Shore Bank in Racine, WI seeks a Lead Teller to coordinate branch operations and support the Branch Manager. You will handle teller duties, assist customers, and actively cross-sell bank products.

As a supervisory presence in the absence of the Branch Manager, you will help schedule staff, ensure compliance with procedures, and maintain professional service standards. Previous teller experience is preferred and strong communication skills are essential.

Qualifications

• High school diploma or equivalent; 1 year of bank-related operational support.
• Demonstrated customer service abilities.
• Knowledge of financial concepts.
• Previous Teller experience preferred.

Responsibilities

• Coordinate branch operations and staff scheduling.
• Assist customers professionally and cross-sell products.
• Provide guidance and training to staff.
• Open and close the branch; ensure assets are safeguarded.
• Support the Branch Manager in supervisory capacity.

Skills

Customer service

Verbal communication

Written communication

Leadership

Education

High school diploma or equivalent

Job description

North Shore Bank in Racine, WI seeks a Lead Teller to coordinate branch operations and support the Branch Manager. You will handle teller duties, assist customers, and actively cross-sell bank products.

As a supervisory presence in the absence of the Branch Manager, you will help schedule staff, ensure compliance with procedures, and maintain professional service standards. Previous teller experience is preferred and strong communication skills are essential.