Teller Lead: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; Decatur (AL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Job summary

PNC Financial Services Group, Inc. in Decatur, Alabama is seeking a Teller Lead to mentor tellers and deliver a superior customer experience. The role emphasizes coaching, referral to branch staff, and using technology to enhance financial interactions.

The successful candidate will educate customers on options, identify opportunities during conversations, and help manage daily branch operations while supporting the Branch Manager with performance and staffing decisions.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED.
• Requires related experience or product knowledge to accomplish primary duties.
• In lieu of a degree, a comparable combination of education, certification(s), and experience may be considered.

Responsibilities

• Educate customers on alternatives for their financial interactions.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Coach and lead tellers in delivering a high-quality customer experience.
• Assist the Branch Manager in performance management and hiring processes.

Skills

Accountability

Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Decatur, Alabama is seeking a Teller Lead to mentor tellers and deliver a superior customer experience. The role emphasizes coaching, referral to branch staff, and using technology to enhance financial interactions.

The successful candidate will educate customers on options, identify opportunities during conversations, and help manage daily branch operations while supporting the Branch Manager with performance and staffing decisions.