Senior Teller & Customer Experience Leader

PNC Financial Services Group, Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical and Prescription Coverage

Dental and Vision Insurance

401(k) with Company Match

Paid Holidays and Vacation

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller for our Inverness/Birmingham, AL location. The role focuses on mentoring tellers, delivering exceptional customer experiences, and driving unbanked and underserved opportunities with branch staff support.

Based in a busy Birmingham office, you will educate customers on digital tools, guide transactions, and help manage performance in the branch. Strong communication and risk-aware practices are essential.

Qualifications

• Typically requires 1+ years of related experience.
• No university degree required for this role.
• Customer-focused with strong communication skills.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Identifies opportunities and refers to branch staff.
• Educates customers on options for banking and using technology.
• Supports the Branch Manager in performance management and hiring.
• Ensures daily operations and transactions are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller for our Inverness/Birmingham, AL location. The role focuses on mentoring tellers, delivering exceptional customer experiences, and driving unbanked and underserved opportunities with branch staff support.

Based in a busy Birmingham office, you will educate customers on digital tools, guide transactions, and help manage performance in the branch. Strong communication and risk-aware practices are essential.