Teller Lead & Customer Experience Coach

PNC; Charlotte (NC); On-site; CAD 58,000 - 77,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Teller Lead for its retail banking team, based at the Ballantyne Branch in Charlotte, NC. The role focuses on coaching tellers, delivering an exceptional customer experience, and identifying opportunities to help customers manage finances using technology and branch resources.

This in-office position emphasizes leadership, staff development, and adherence to policies, with a focus on risk management and delivering loyal customers while supporting branch goals.

Qualifications

• 1+ years of related experience required.
• Roles at this level do not require a degree, but related experience may be considered.

Responsibilities

• Lead tellers to deliver a unique customer experience and improve financial wellbeing.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Coach in identifying opportunities and referrals to branch staff.
• Assist Branch Manager with performance management and hiring processes.
• Ensure adherence to policies and efficient daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller Lead for its retail banking team, based at the Ballantyne Branch in Charlotte, NC. The role focuses on coaching tellers, delivering an exceptional customer experience, and identifying opportunities to help customers manage finances using technology and branch resources.

This in-office position emphasizes leadership, staff development, and adherence to policies, with a focus on risk management and delivering loyal customers while supporting branch goals.