Dynamic Teller: Elevate Customer Experience & Digital Service

M&T Bank Corporation; State College (Centre County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in State College, PA seeks an onsite Teller to deliver a differentiated customer experience through digital engagement, lobby management, and accurate transaction processing. You will greet customers, educate on self-service options, and support branch operations with cash handling, deposits, and transfers.

The role emphasizes empathy, risk awareness, and compliance with AML/KYC controls while maintaining strong service standards.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience; data entry and cash handling preferred.
• Demonstrated verbal and interpersonal skills; organized and dependable.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues promptly.
• Balance and process cash transactions accurately following Bank Policy.
• Educate customers on digital demonstrations and self-service options.
• Handle lobby management, greet customers, and address immediate needs.
• Log and escalate customer complaints as needed and ensure compliance with AML/KYC requirements.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Bilingual (preferred)

Education

High school diploma or GED

Job description

M&T Bank Corporation in State College, PA seeks an onsite Teller to deliver a differentiated customer experience through digital engagement, lobby management, and accurate transaction processing. You will greet customers, educate on self-service options, and support branch operations with cash handling, deposits, and transfers.

The role emphasizes empathy, risk awareness, and compliance with AML/KYC controls while maintaining strong service standards.