In-Office Teller: Elevate Customer Banking Experience

PNC Financial Services Group; Berkley (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H

Dental and vision options

Life insurance

Short and long-term disability

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Educational assistance

Wellness program with financial incent

Job summary

PNC Financial Services Group in Berkley, MI is seeking a Full Time Teller to deliver a unique customer experience, educate customers on banking options, and support branch operations. You will engage customers in-branch, identify opportunities, and refer to staff as appropriate.

The role emphasizes customer service, accuracy, and adherence to policies, with in-office teamwork and opportunities to promote PNC products and services.

Qualifications

• No degree required; equivalent education or experience may be considered.
• Strong customer service and communication skills are needed.
• Ability to educate customers on banking options and products.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to all policies and procedures, ensuring teller and branch operations are efficient and accurate.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Berkley, MI is seeking a Full Time Teller to deliver a unique customer experience, educate customers on banking options, and support branch operations. You will engage customers in-branch, identify opportunities, and refer to staff as appropriate.

The role emphasizes customer service, accuracy, and adherence to policies, with in-office teamwork and opportunities to promote PNC products and services.