Teller - Customer Experience & Financial Guidance

PNC; Baltimore (MD); Presencial; USD 33.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental & Vision

401(k) with match

Descripción de la vacante

PNC is seeking a Teller for its Retail Banking team based in Baltimore, MD at the Charlestown Branch. This in-office role emphasizes delivering a superior customer experience, educating clients on financial options, and identifying opportunities to refer customers to branch staff and PNC products.

The position requires strong customer service skills, the ability to work in a fast-paced environment, and comfort with leveraging technology to assist customers.

Formación

• No degree required; on-the-job training available.
• Customer service experience preferred.
• No visa sponsorship; STEM OPT not offered.

Responsabilidades

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.

Conocimientos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Educación

No Degree

Descripción del empleo

PNC is seeking a Teller for its Retail Banking team based in Baltimore, MD at the Charlestown Branch. This in-office role emphasizes delivering a superior customer experience, educating clients on financial options, and identifying opportunities to refer customers to branch staff and PNC products.

The position requires strong customer service skills, the ability to work in a fast-paced environment, and comfort with leveraging technology to assist customers.