In-Office Teller: Elevate Customer Experience & Loyalty

PNC; Berlin (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life Insurance

Short and long-term disability

401(k) with match

Dependent care reimbursement

Wellness program

Paid time off

Job summary

PNC's Berlin, MD branch is seeking a Teller to deliver a personalized customer experience and help customers achieve financial wellbeing. The role includes processing transactions, identifying banking opportunities, and referring customers to branch staff.

Based in the Ocean Pines Branch, this in-office role emphasizes in-person service, adherence to policies, and leveraging technology to educate customers on options. Excellent customer service and communication are essential.

Qualifications

• No university degree required; experience may be substituted as appropriate.
• Knowledge of banking products and services.
• Ability to identify customer needs and refer to branch staff.
• Strong customer service and communication skills.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and makes referrals.
• Performs lobby engagement to connect customers and position PNC products.
• Educates customers on managing transactions with technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and ensures teller and branch operations are accurate and efficient.

Skills

Customer Focused

Managing Risk

Effective Communications

Proactive Sales

Education

No Degree

Job description

PNC's Berlin, MD branch is seeking a Teller to deliver a personalized customer experience and help customers achieve financial wellbeing. The role includes processing transactions, identifying banking opportunities, and referring customers to branch staff.

Based in the Ocean Pines Branch, this in-office role emphasizes in-person service, adherence to policies, and leveraging technology to educate customers on options. Excellent customer service and communication are essential.