Teller: Customer Experience & Digital Banking Pro

M&T Bank; City of Rochester (NY); On-site; USD 37,000 - 55,000; Full time

Job summary

M&T Bank in Rochester, NY, seeks a customer-focused associate to provide exceptional service at the branch. You will balance transactions, guide customers through digital options, and support day-to-day branch operations with accurate logging and compliance checks.

Ideal candidates bring cash handling, data entry, and strong communication skills, and can work in a fast-paced retail banking environment while maintaining a welcoming, compliant, and efficient service experience.

Qualifications

• High school diploma or GED with basic customer service experience.
• Proven verbal communication skills.
• Proven interpersonal and time management abilities.
• Able to handle cash and perform data entry with accuracy.
• Proficient with internet-based tools and banking systems.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet customer needs.
• Educate customers through digital demonstrations and promote self-service options.
• Greet customers, manage lobby flow, and address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Log customer complaints and escalate issues until resolution.
• Identify sales opportunities and connect customers with banking partners.
• Perform branch operational tasks (cash orders, vault, ATM, wires).
• Handle account maintenance and AML/KYC related activities.
• Maintain internal controls and comply with regulatory standards.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Rochester, NY, seeks a customer-focused associate to provide exceptional service at the branch. You will balance transactions, guide customers through digital options, and support day-to-day branch operations with accurate logging and compliance checks.

Ideal candidates bring cash handling, data entry, and strong communication skills, and can work in a fast-paced retail banking environment while maintaining a welcoming, compliant, and efficient service experience.