Digital-Driven Teller & Customer Experience Specialist

M&T Bank; City of Rochester (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Rochester, NY seeks a branch associate to deliver exceptional customer service, process transactions, and support daily branch operations. You will greet customers, balance tills, and address routine account needs with accuracy and warmth.

Responsibilities include educating customers on digital tools, promoting self-service options, and ensuring compliance with AML/KYC protocols. Strong communication and time management are essential.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry or cash handling.
• Proven verbal communication skills and interpersonal abilities.

Responsibilities

• Deliver differentiated customer service by understanding needs and offering solutions.
• Educate customers through digital demonstrations and promote self-service options.
• Balance and process transactions accurately following bank policies.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank in Rochester, NY seeks a branch associate to deliver exceptional customer service, process transactions, and support daily branch operations. You will greet customers, balance tills, and address routine account needs with accuracy and warmth.

Responsibilities include educating customers on digital tools, promoting self-service options, and ensuring compliance with AML/KYC protocols. Strong communication and time management are essential.