Customer-Centric Teller & Digital Experience Specialist

M&T Bank Corporation; New York (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation is seeking a branch associate in New York to deliver a differentiated in-branch experience, process transactions accurately, and support AML/KYC compliance. The role emphasizes customer engagement, cash handling, and coordinating with banking partners.

Candidates should have at least 6 months of customer service experience, be proficient with digital tools, and thrive in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Strong verbal and interpersonal communication skills.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Balance and process customer transactions accurately and efficiently.
• Take ownership of escalated account services issues and log complaints in the system.
• Identify sales opportunities and introduce customers to the appropriate banking partner.
• Complete branch operational activities (cash ordering, vault, ATM, wire transfers).
• Assist with AML/BSA/KYC related activities and stay compliant with policies.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation is seeking a branch associate in New York to deliver a differentiated in-branch experience, process transactions accurately, and support AML/KYC compliance. The role emphasizes customer engagement, cash handling, and coordinating with banking partners.

Candidates should have at least 6 months of customer service experience, be proficient with digital tools, and thrive in a fast-paced environment.