Teller - Digital Banking & Customer Experience (Part-Time)

M&T Bank Corporation; Town of New Paltz (NY); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in New Paltz, NY seeks a customer service associate dedicated to delivering a differentiated in-branch experience. You will engage customers face-to-face, balance transactions accurately, and promote digital self-service options while upholding bank policies and risk controls.

Responsibilities include handling branch operations, resolving routine issues, and documenting outcomes. Strong communication, organization, and teamwork are essential in this role.

Qualifications

• High school diploma or GED is required.
• 6 months customer service experience preferred.
• Proven verbal and interpersonal communication skills; ability to demonstrate empathy.

Responsibilities

• Provide exceptional customer service and address customer needs in person and via digital channels.
• Balance and process customer transactions accurately following bank policies.
• Log and resolve customer complaints; escalate as needed and document outcomes.
• Identify self-service opportunities and guide customers to digital options.
• Assist with branch operations (cash orders, vault, ATMs, wires) and maintain security controls.

Skills

High school diploma or GED

6 months customer service experience

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet literacy

Education

High school or equivalent

Job description

M&T Bank in New Paltz, NY seeks a customer service associate dedicated to delivering a differentiated in-branch experience. You will engage customers face-to-face, balance transactions accurately, and promote digital self-service options while upholding bank policies and risk controls.

Responsibilities include handling branch operations, resolving routine issues, and documenting outcomes. Strong communication, organization, and teamwork are essential in this role.