Customer-Centric Bank Teller & Digital Services Expert

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Paid volunteer time

Job summary

M&T Bank Corporation in Buffalo, NY is seeking a customer service associate to deliver exceptional branch experiences through in-person service, cash handling, and everyday banking tasks. You will educate customers on digital tools, process transactions accurately, log inquiries, and maintain compliance with AML/KYC policies while upholding the bank's trusted brand.

This role emphasizes empathy, teamwork, and a proactive approach to resolving issues, with opportunities to grow within a

Qualifications

• High school diploma or GED; at least 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Proficient with internet-based tools and data entry.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers to address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account service issues and log complaints in the system.
• Transition sales opportunities and introduce appropriate banking partners.
• Complete branch-related operational activities (cash handling, vault, wire transfers).
• Perform Consumer AML/BSA/KYC related activities and maintain compliance.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Buffalo, NY is seeking a customer service associate to deliver exceptional branch experiences through in-person service, cash handling, and everyday banking tasks. You will educate customers on digital tools, process transactions accurately, log inquiries, and maintain compliance with AML/KYC policies while upholding the bank's trusted brand.

This role emphasizes empathy, teamwork, and a proactive approach to resolving issues, with opportunities to grow within a