Teller: Digital Engagement & Exceptional Service

M&T Bank Corporation; City of Rochester (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Rochester, NY is seeking a Teller to deliver a differentiated branch experience, handle cash transactions accurately, and engage customers with digital tools.

You will balance tills, assist with account services, and support lobby management while adhering to policies and maintaining strong risk controls. The role emphasizes empathy, flexibility, and teamwork in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED and minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized and able to manage time effectively.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Balance and process transactions accurately following Bank Policy.
• Engage in lobby management, greet customers, and identify needs.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Complete AML/BSA/KYC related activities and maintain compliance.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet user-level technology

Education

High school diploma or GED

Job description

M&T Bank Corporation in Rochester, NY is seeking a Teller to deliver a differentiated branch experience, handle cash transactions accurately, and engage customers with digital tools.

You will balance tills, assist with account services, and support lobby management while adhering to policies and maintaining strong risk controls. The role emphasizes empathy, flexibility, and teamwork in a fast-paced retail banking environment.