Teller: Build Relationships & Help Customers Achieve Goals

Citizens Bank; Sterling Heights (MI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid volunteer time off

Charitable matching donations

Career development & training

Health, dental & vision benefits

401(k) with company match

Job summary

Citizens Bank in Sterling Heights, MI is seeking a Teller to greet customers, handle transactions, and guide digital tool usage. You’ll deliver accurate, friendly service while maintaining cash drawer discipline and complying with policies.

The role involves connecting customers with Bankers for more complex needs and learning our product offerings. You will contribute to community initiatives and benefit from meaningful work, growth opportunities, and comprehensive benefits.

Qualifications

• Minimum 6 months of experience processing transactions (cash or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to identify customer needs and build long-term relationships.
• Comfortable with using digital technology to support business goals.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate use of mobile app and ATMs to complete simple tasks.
• Provide personalized advice and connect customers to Bankers for next steps.
• Maintain adherence to all policies including cash handling and regulations.

Skills

Customer service

Active listening

Communication

Problem solving

Digital literacy

Attention to detail

Education

High School diploma or GED

Job description

Citizens Bank in Sterling Heights, MI is seeking a Teller to greet customers, handle transactions, and guide digital tool usage. You’ll deliver accurate, friendly service while maintaining cash drawer discipline and complying with policies.

The role involves connecting customers with Bankers for more complex needs and learning our product offerings. You will contribute to community initiatives and benefit from meaningful work, growth opportunities, and comprehensive benefits.