Bank Teller & Relationship Builder

Southern Michigan Bank & Trust; Constantine Township (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Southern Michigan Bank & Trust is seeking a customer-focused Teller to deliver high-quality service, process financial transactions, and guide customers through basic banking needs. You will open and close accounts, cross-sell products, and balance cash items with accuracy.

The role requires confidentiality, compliance with security standards, and active participation in staff meetings. Strong communication and time-management skills are essential for success in a fast-paced branch environment.

Qualifications

• High school diploma or general education (GED) is required.
• Cash handling experience, retail, or financial experience preferred.
• Customer service experience is highly preferred.

Responsibilities

• Build and maintain customer relations by providing high quality customer service.
• Assist customer from start to finish acting as a full relationship manager.
• Performs normal teller duties daily.
• Interview customers to obtain information and proactively sell bank products and services.
• Open and close accounts using needs-based techniques.
• Assist customers with understanding consumer loan options, preparing applications, and completing loan closings.
• Assist customers with understanding electronic services, Wealth Management and Commercial/Mortgage loan services.
• Participate in outbound calling or business development efforts to support branch goals.
• Solve branch operations matters.
• Understand and support marketing initiatives.
• Maintain a clean and professional work area.
• Assist with lobby management and ensure branch appearance standards are met.
• Service, audit, and balance drawers, vaults, TCRs, PTM, coin machine and other branch technology within established guidelines.
• Prepare, verify, and order incoming and outgoing cash shipments.
• Prepare and sign cashier’s checks, loan checks, and wires within assigned limits.
• Open, close and lead the branch during absence of management.
• Discuss and process overrides for less experienced tellers.
• Mentor/train incoming Tellers/Universal Bankers.
• Follow all security, compliance, and regulatory requirements.
• Complete required bank training, including security, fraud, compliance, and customer service.

Skills

Customer service

Cash handling

Retail banking

Interpersonal skills

Education

High school diploma or GED

Job description

Southern Michigan Bank & Trust is seeking a customer-focused Teller to deliver high-quality service, process financial transactions, and guide customers through basic banking needs. You will open and close accounts, cross-sell products, and balance cash items with accuracy.

The role requires confidentiality, compliance with security standards, and active participation in staff meetings. Strong communication and time-management skills are essential for success in a fast-paced branch environment.