Customer Experience Teller

Fifth Third Bank, National Association; Sterling Heights (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Sterling Heights, MI is seeking a dedicated CSR/Teller to deliver exceptional customer service and support daily banking operations. You will deepen customer relationships, handle cash with accuracy, and refer clients to bankers for tailored solutions.

The role emphasizes trust, confidentiality, and adherence to bank policies, with flexible scheduling and opportunity to grow within a supportive, inclusive team.

Qualifications

• High school diploma or GED required.
• Experience with cash handling preferred.
• Able to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Demonstrate core values and integrity.
• Flexible scheduling required.

Responsibilities

• Deliver excellent customer service in all interactions.
• Refer customers to appropriate business partners for consultative conversations.
• Perform daily office responsibilities and maintain efficient operations.
• Handle referrals and maintain knowledge of Retail products and services.
• Protect customer information and adhere to policies and procedures.

Skills

Cash handling

Public interaction

Dress code compliance

Initiative

Judgment & problem solving

Core values

Flexibility in scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank in Sterling Heights, MI is seeking a dedicated CSR/Teller to deliver exceptional customer service and support daily banking operations. You will deepen customer relationships, handle cash with accuracy, and refer clients to bankers for tailored solutions.

The role emphasizes trust, confidentiality, and adherence to bank policies, with flexible scheduling and opportunity to grow within a supportive, inclusive team.