Customer-First Bank Teller — Guide Financial Goals

Citizens Bank; Grosse Pointe (MI); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid volunteering hours

Donation matching up to $1,000 per yea

Health insurance

401K with company match

Tuition assistance

Job summary

Citizens Bank in Michigan is hiring a Customer Service Teller to greet customers in lobby areas, demonstrate mobile app usage or ATM transactions, and deliver personalized financial solutions.

You will build lasting relationships, educate clients on Citizens products, and collaborate with Bankers to guide customers toward their financial goals while upholding all policies and cash-handling procedures.

Qualifications

• High School diploma or GED required.
• Minimum 6 months' experience processing transactions.
• Minimum 1 year customer-facing experience recommending products.
• Strong listening and communication skills.
• Ability to identify customer needs and build relationships.
• Comfort with using digital technology to support goals.
• Ability to work branch hours, including weekends/evenings.

Responsibilities

• Greet customers in lobby and demonstrate mobile app or ATMs.
• Provide personalized financial advice and connect customers to Bankers.
• Educate customers on Citizens products and benefits.
• Follow all financial policies and cash handling procedures.
• Respond to questions and ensure regulatory compliance.

Skills

Customer service

Cash handling

Digital payments

Active listening

Communication

Problem solving

Customer relationship

Branch hours flexibility

Education

High school diploma or GED

Job description

Citizens Bank in Michigan is hiring a Customer Service Teller to greet customers in lobby areas, demonstrate mobile app usage or ATM transactions, and deliver personalized financial solutions.

You will build lasting relationships, educate clients on Citizens products, and collaborate with Bankers to guide customers toward their financial goals while upholding all policies and cash-handling procedures.