Customer-Centric Banking Teller & Financial Guide

Citizens Bank; Chesterfield Shores (MI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Volunteer PTO

Charitable match program

Career development resources

Comprehensive benefits package

Job summary

Citizens Bank in Michigan is hiring for a branch associate role focused on greeting customers, guiding them through mobile app and ATM use to complete transactions, and delivering personalized financial advice. You will educate customers on Citizens products and refer them to Bankers for next steps, while strictly following cash handling and regulatory policies.

The position emphasizes customer-centric service, with opportunities to grow through training and development, and a strong emphasis on

Qualifications

• High School diploma or GED required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop long-term customer relationships.
• Customer-centric mindset to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobby and demonstrate use of mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers meet financial goals.
• Educate customers on Citizens products and benefits and connect them to Bankers for next steps.
• Follow all financial policies and cash handling procedures.

Skills

Customer service

Active listening

Communication skills

Problem solving

Digital technology comfort

Branch hours flexibility

Education

High School diploma or GED

Job description

Citizens Bank in Michigan is hiring for a branch associate role focused on greeting customers, guiding them through mobile app and ATM use to complete transactions, and delivering personalized financial advice. You will educate customers on Citizens products and refer them to Bankers for next steps, while strictly following cash handling and regulatory policies.

The position emphasizes customer-centric service, with opportunities to grow through training and development, and a strong emphasis on