Customer-Driven Bank Teller | Help Members Achieve Goals

Citizens; Sterling Heights (MI); Presencial; USD 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Volunteer time off

Charitable match

Career growth

Health benefits

Resumo da oferta

Citizens is seeking a Teller to greet customers, handle transactions, and provide helpful financial guidance in our Sterling Heights branch. You will demonstrate mobile apps and ATMs, support customers with their banking goals, and connect them with Bankers for next steps.

The role emphasizes strong listening, problem solving, and a customer-centric approach, with opportunities to grow within a supportive community-focused bank. Hours may include weekends and evenings.

Qualificações

• High School diploma or GED completed.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask questions and identify needs to build long-term customer relationships.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.
• Video interview assessment after applying, to be completed within 7 days.

Responsabilidades

• Greet customers in the lobby and assist with simple transactions.
• Demonstrate mobile app or ATM usage to customers.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions.

Conhecimentos

Customer service

Cash handling

Digital payments

Active listening

Communication

Problem solving

Relationship building

Tech literacy

Flexible hours

Video interview

Formação académica

High School diploma or GED

Descrição da oferta de emprego

Citizens is seeking a Teller to greet customers, handle transactions, and provide helpful financial guidance in our Sterling Heights branch. You will demonstrate mobile apps and ATMs, support customers with their banking goals, and connect them with Bankers for next steps.

The role emphasizes strong listening, problem solving, and a customer-centric approach, with opportunities to grow within a supportive community-focused bank. Hours may include weekends and evenings.