Telework Eligible Administrative Assistant III – Records & Communications

Texas Health and Human Services; Austin (TX); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Career advancement

Job summary

Texas Health and Human Services Commission (HHSC) is seeking an Administrative Assistant III in Austin to support the Civil Rights Office. The role involves handling confidential records, mail, faxes, and calls, and maintaining filing systems per HHSC policies.

Telework eligibility adds flexibility in a busy government office environment. The ideal candidate has at least one year of experience with confidential records, strong organizational skills, and the ability to provide professional

Qualifications

• High school diploma or GED required.
• At least one year of experience handling confidential records.
• Experience maintaining electronic records.
• Preferred experience with Health and Human Services programs.
• Strong customer service and communication skills.

Responsibilities

• Monitor the main CRO mailboxes daily and route inquiries or complaints for processing.
• Provide professional customer service to agency staff, clients, and the public; refer to appropriate staff or programs.
• Assist with record keeping and filing; protect confidentiality per HHSC policies and retention schedules.
• Prepare and submit regular reports of work performed to the Records Manager.
• Assist in data entry of case information and RMT activities when necessary.

Skills

Records management

Office procedures

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Calendar software

Job description

Texas Health and Human Services Commission (HHSC) is seeking an Administrative Assistant III in Austin to support the Civil Rights Office. The role involves handling confidential records, mail, faxes, and calls, and maintaining filing systems per HHSC policies.

Telework eligibility adds flexibility in a busy government office environment. The ideal candidate has at least one year of experience with confidential records, strong organizational skills, and the ability to provide professional