Administrative Assistant III

Texas Health and Human Services; Austin (TX); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Career advancement

Job summary

Texas Health and Human Services Commission (HHSC) is seeking an Administrative Assistant III in Austin to support the Civil Rights Office. The role involves handling confidential records, mail, faxes, and calls, and maintaining filing systems per HHSC policies.

Telework eligibility adds flexibility in a busy government office environment. The ideal candidate has at least one year of experience with confidential records, strong organizational skills, and the ability to provide professional

Qualifications

• High school diploma or GED required.
• At least one year of experience handling confidential records.
• Experience maintaining electronic records.
• Preferred experience with Health and Human Services programs.
• Strong customer service and communication skills.

Responsibilities

• Monitor the main CRO mailboxes daily and route inquiries or complaints for processing.
• Provide professional customer service to agency staff, clients, and the public; refer to appropriate staff or programs.
• Assist with record keeping and filing; protect confidentiality per HHSC policies and retention schedules.
• Prepare and submit regular reports of work performed to the Records Manager.
• Assist in data entry of case information and RMT activities when necessary.

Skills

Records management

Office procedures

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Calendar software

Job description

Date: Sep 8, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Administrative Assistant IIIJob Title: Administrative Asst IIIAgency: Health & Human Services CommDepartment: CIVIL RIGHTSPosting Number: 21010Closing Date: 09/22/2026Posting Audience: Internal and ExternalOccupational Category: Office and Administrative SupportSalary Range: $2,953.25 - $3,673.76Pay Frequency: Monthly
Salary Group: TEXAS-A-13Shift: DayAdditional Shift: Days (First)Telework: Eligible for TeleworkTravel: Up to 10%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Nonexempt
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations: Austin; Edinburg; Grand Prairie; Houston; San Antonio
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS

Brief Job Description

Under the supervision of the Civil Rights Records Manager, or designee, the Administrative Assistant III performs moderately complex administrative and technical assistance work for the Office of Chief Counsel (OCC), Civil Rights Office (CRO). Processes incoming mail, faxes, emails, and phone calls received through the main CRO mailboxes and phone lines. Disseminates information, provides referrals, maintains filing systems of confidential records, prepares reports, and conducts administrative work to support the CRO Records Management Team (RMT). Communicates with internal and external customers, verbally or in writing. Work is performed under general supervision with some latitude for independent judgment. Performs other duties as assigned.

Essential Job Functions (EJFs)

EJF 1: Monitors the main CRO mailboxes daily. Screens incoming correspondence (written or electronic) and phone calls. Transfers HHS and DFPS employment and service-related discrimination complaints, administrative complaints, reasonable accommodation requests, and agency-related inquiries into the RMT queue for assignment and initial processing. Routes other civil rights calls and correspondence to appropriate staff or elevates to Records Manager when appropriate. (30%)
EJF 2: Provides professional customer service to agency staff, clients, and the public. Provides timely and accurate information and referrals on non-civil rights calls and contacts to appropriate staff or programs. Communicates with internal and external customers in writing or over the phone. (30%)
EJF 3: Assists with record keeping and paper and electronic filing systems. Protects the confidentiality of agency and CRO records. Creates, secures, and maintains confidential or sensitive records in accordance with HHSC Records Management policies, procedures, and retention schedule. (20%)
EJF 4: Prepares and submits regular reports of work performed to the Records Manager, including the number of mail, faxes, email, and phone calls received and responses provided. (10%)
EJF 5: Assists in data entry of case information and other RMT activities when necessary. (10%)

Knowledge, Skills And Abilities (KSAs)

Knowledge of agency programs, policies, and procedures.
Knowledge of administrative procedures and basic office practices.
Knowledge of records management policies, programs, techniques.
Skill in using standard personal computer and computer software programs including word processing, spreadsheet, email, calendaring, organization software, excel and presentation software as evidenced by formal course work, training and/or previous work experience.
Skill in composing logical, clear and concise correspondence using appropriate grammar and punctuation and applying a thorough knowledge of business letter writing formats, style and protocol.
Skill in typing from draft, data entry, proofreading, writing skills, communication and organization.
Skill in maintaining and organizing filing systems with precision.
Skill in maintaining and organizing large amounts of data with precision.
Ability to work independently with general direct supervision.
Ability to manage, organize and prioritize multiple tasks simultaneously, and handle interruptions.
Ability to read, research, and interpret information to provide appropriate referrals.
Ability to handle confidential and sensitive information with tact and discretion.
Ability to deal with the public and other personnel in person and/or on the phone with a high level of customer service.
Ability to keep confidential records and prepare accurate reports from various sources.
Ability to analyze and solve work problems and plan and handle administrative issues.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

Applicants must have a high school diploma or GED.
Applicants must have at least one year of work experience handling confidential records and information.
Applicants must have at least one year of work experience maintaining electronic records.
Preferred applicants will have at least one year of experience working with Health and Human Services programs, policies, and procedures.

Additional Information

Applicants selected for interview will be required to complete a written assessment.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market:

Austin