Telesales Specialist: Training & Store Solutions

American Red Cross; Illinois; On-site; USD 46,287,000 - 49,594,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

HSA/FSA

PTO starting at 15 days

11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability insurance

Service Awards

Job summary

American Red Cross in the United States is seeking a Telesales Specialist, RSG to sell registrations for community training and Red Cross Store products via inbound calls and consultative selling. You will identify customer needs and recommend the best class or product to meet them, while delivering attentive service.

You will drive revenue, process payments, document interactions in Salesforce, and work in a fast-paced environment with commission incentives and a market-competitive hourly wage.

Qualifications

• Minimum of 1 year of sales experience within a Call Center.
• Ability to effectively multi-task across multi-system platforms.
• Strong Influence and negotiation skills are a plus.

Responsibilities

• Handle inbound calls for customers interested in training courses or Store products.
• Act as consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Store products based on customer needs.
• Handle credit card transactions and place orders through Sales systems.
• Accurately document and update all cases in Salesforce.
• Upsell Red Cross Store products that complement class enrollment.
• Handle returns/exchanges/cancellations following policies.
• Answer customer questions about classes or products.
• Aim to attain Training revenue of $325K/year and Retail revenue of $80K/year.

Skills

Sales experience

Multi-tasking

Negotiation skills

Customer service

Communication

Education

High school diploma/GED

Tools

Salesforce.com

MS Office

Job description

American Red Cross in the United States is seeking a Telesales Specialist, RSG to sell registrations for community training and Red Cross Store products via inbound calls and consultative selling. You will identify customer needs and recommend the best class or product to meet them, while delivering attentive service.

You will drive revenue, process payments, document interactions in Salesforce, and work in a fast-paced environment with commission incentives and a market-competitive hourly wage.