Telesales Specialist: Training & Store Expert

American Red Cross; Kansas; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Spending Accounts & Flexible Sp

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Job summary

The American Red Cross seeks a Telesales Specialist, RSG to drive registrations for community training courses and Red Cross Store products. You will answer inquiries, recommend suitable classes, process orders, and document interactions in Salesforce.

The role requires a year of sales call center experience, solid communication and multitasking abilities, and a customer-first attitude. A competitive hourly wage with commission opportunities applies.

Qualifications

• Minimum of 1 year of sales experience within a Call Center.
• Education: High school diploma/GED certificate - higher education a plus.

Responsibilities

• Handle inbound calls for customers interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs.
• Handle credit card transactions and place training and retail product orders through Sales systems.
• Accurately document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store retail products that complement class enrollment.
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines.
• Answer customer questions and address concerns about classes or products.
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year

Skills

Sales experience

Call center

Multi-tasking

Influence & negotiation

Customer service

Communication skills

Empathy

Time management

Education

High school diploma/GED

Tools

Salesforce.com

MS Office

Job description

The American Red Cross seeks a Telesales Specialist, RSG to drive registrations for community training courses and Red Cross Store products. You will answer inquiries, recommend suitable classes, process orders, and document interactions in Salesforce.

The role requires a year of sales call center experience, solid communication and multitasking abilities, and a customer-first attitude. A competitive hourly wage with commission opportunities applies.