Telesales Specialist: Drive Training Sales & Earn Commission

American Red Cross; Arkansas; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental Vision

Health Spending Accounts & Flexible Sp

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance

Job summary

The American Red Cross is seeking a Telesales Specialist, RSG to sell customer registrations for Red Cross community training classes and Store products via inbound calls to individuals and small businesses with under eight employees. You will identify training needs, suggest course options, and process transactions efficiently.

Responsibilities include documenting calls in Salesforce, upselling complementary products, and contributing to annual training and retail revenue goals while earning a

Qualifications

• High school diploma or GED required; higher education a plus.
• Minimum 1 year sales experience in a Call Center.
• Ability to multi-task across multi-system platforms.

Responsibilities

• Handle inbound calls from customers interested in courses or store products.
• Act as consultant to uncover training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs.
• Handle credit card transactions and place training and retail product orders through Sales systems.
• Accurately document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store retail products that complement class enrollment.
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines.
• Answer customer questions and address concerns about classes or products.
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.

Skills

Sales experience

Call center

Communication

Negotiation

Upselling

Multi-tasking

Education

High school diploma/GED

Tools

Salesforce

MS Office

Job description

The American Red Cross is seeking a Telesales Specialist, RSG to sell customer registrations for Red Cross community training classes and Store products via inbound calls to individuals and small businesses with under eight employees. You will identify training needs, suggest course options, and process transactions efficiently.

Responsibilities include documenting calls in Salesforce, upselling complementary products, and contributing to annual training and retail revenue goals while earning a