Telephony Engineer - Remote work | REF#297767

BairesDev; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% remote work from anywhere

USD compensation or local currency

Hardware and software setup for home

Flexible hours

Paid parental leaves and holidays

Global mentorship and growth

Job summary

BairesDev is seeking a Telephony Engineer to design and maintain enterprise-grade telephony infrastructure, focusing on robust voice and real-time communications. You will optimize network paths and system configurations to ensure high-quality services for global clients.

The role requires 5+ years in infrastructure or telephony, hands-on experience with SBCs, IVR, and CCaaS platforms like Genesys, NICE, Five9 or Twilio, plus strong English.

Qualifications

• 5+ years in infrastructure, telephony, or systems engineering.
• Experience designing telephony infrastructure with SIP/VoIP/WebRTC.
• Hands-on with CCaaS platforms such as Genesys, NICE, Five9 or Twilio.
• SBC, call routing, and IVR design for enterprise systems.
• Advanced English required for global collaboration.

Responsibilities

• Design and manage production-grade telephony infrastructure.
• Implement and configure CCaaS platforms to meet business needs.
• Develop and optimize IVR designs and call routing strategies.
• Manage SBCs to ensure secure, efficient voice traffic flow.
• Troubleshoot high-level issues in telephony and contact centers.

Skills

Telephony architecture

SIP/VoIP/WebRTC

English proficiency

Cross-functional collaboration

Infrastructure design

Tools

Genesys

NICE

Five9

Twilio

SBC

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Telephony Engineer at BairesDev

As a Telephony Engineer, you will design and maintain enterprise-grade communication systems, focusing on robust telephony infrastructure and contact center platforms. You will ensure high-quality voice and real-time communication services by optimizing network paths and system configurations.

What You'll Do

• Design and manage production-grade telephony infrastructure.
• Implement and configure CCaaS platforms to meet business needs.
• Develop and optimize complex IVR designs and call routing strategies to enhance user experience.
• Manage Session Border Controllers (SBC) to ensure secure and efficient voice traffic flow.
• Troubleshoot and resolve high-level technical issues within telephony and contact center environments.
• Collaborate with cross-functional teams to integrate telephony solutions with existing internal workflows.

What We Are Looking For

• 5+ years of experience in Infrastructure, Telephony, or Systems Engineering.
• Proven expertise in designing and managing telephony infrastructure using SIP, VoIP, and WebRTC protocols.
• Proficiency in implementing and configuring contact center platforms such as Genesys, NICE, Five9, or Twilio.
• Hands-on experience with SBC, call routing, and IVR design for enterprise-grade communication systems.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!