CCaaS Engineer - Remote work | REF#297768

BairesDev; United States; Remoto; USD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

USD salary or local currency

Home office hardware setup

Flexible hours

Descrizione del lavoro

BairesDev, a global tech leader with 15+ years in delivering cutting‑edge solutions, is seeking an experienced CCaaS Engineer. This 100% remote role focuses on cloud-based contact center systems, telephony protocols, and EMS integration for a scalable digital customer journey.

Ideal candidates bring 5+ years in Telephony/Contact Center, strong CCaaS platform knowledge (Genesys/NICE/Five9/Twilio), and English proficiency. Work from anywhere with flexible hours and a competitive USD salary.

Competenze

• 5+ years of experience in Telephony, Voice Engineering, or Contact Center solutions.
• Proven expertise in CCaaS platforms such as Genesys, NICE, Five9, or Twilio.
• Advanced proficiency in telephony protocols and technologies (SIP, VoIP, WebRTC).
• Hands-on experience with SBC configuration and IVR/call routing design.
• Advanced proficiency in English.

Mansioni

• Architect and deploy cloud-based CCaaS solutions.
• Configure and manage telephony protocols for reliable voice connectivity.
• Design complex call routing and IVR workflows to optimize customer journeys.
• Manage Session Border Controllers (SBC) to secure voice traffic.
• Monitor and tune performance to ensure CCaaS ecosystem health and scalability.
• Collaborate with cross-functional teams to integrate telephony with business tools.

Conoscenze

CCaaS platforms

SIP/VoIP/WebRTC

SBC configuration

Call routing design

English proficiency

Descrizione del lavoro

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
CCaaS Engineer at BairesDev

What You'll Do

• Architect and deploy cloud-based contact center solutions.
• Configure and manage telephony protocols to ensure reliable voice connectivity.
• Design complex call routing logic and IVR workflows to optimize the customer journey and agent efficiency.
• Manage Session Border Controllers (SBC) to secure and regulate voice traffic across network boundaries.
• Oversee the health and scalability of the CCaaS ecosystem through proactive monitoring and performance tuning.
• Collaborate with cross-functional teams to integrate telephony systems with broader business communication tools.

What We Are Looking For

• 5+ years of experience in Telephony, Voice Engineering, or Contact Center solutions.
• Proven expertise in managing CCaaS platforms such as Genesys, NICE, Five9, or Twilio.
• Advanced proficiency in telephony protocols and technologies, including SIP, VoIP, and WebRTC.
• Hands-on experience with SBC configuration and the design of complex call routing and IVR workflows.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!

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