Telephony Engineer - Remote work | REF#300374

BairesDev; United States; Remote; CLP 82,267,000 - 127,971,000; Full time

Benefits offered by this job

100% remote work

Competitive USD compensation

Hardware and software setup

Flexible hours

Parental leaves, vacations & holidays

Global mentorship and growth

Job summary

BairesDev is seeking a Telephony Engineer to design and maintain enterprise-grade telephony systems, focusing on robust infrastructure and contact center platforms. You will ensure high‑quality voice and real-time services by optimizing network paths and configurations, collaborating with global teams across time zones.

This role requires 5+ years in infrastructure or telephony, hands-on with SIP/VoIP/WebRTC, SBC, IVR design, and CCaaS platforms such as Genesys or Twilio.

Qualifications

• 5+ years of experience in infrastructure, telephony, or systems engineering.
• Proven expertise with SIP, VoIP, and WebRTC protocols.
• Hands-on experience with SBC, call routing, and IVR design for enterprise-grade systems.
• Proficiency in English.

Responsibilities

• Design and manage production-grade telephony infrastructure.
• Implement and configure CCaaS platforms to meet business needs.
• Develop and optimize complex IVR designs and call routing strategies to enhance user experience.
• Manage Session Border Controllers (SBC) to ensure secure and efficient voice traffic flow.
• Troubleshoot and resolve high-level technical issues within telephony and contact center environments.
• Collaborate with cross-functional teams to integrate telephony solutions with existing internal workflows.

Skills

Telephony infra design

SIP/VoIP/WebRTC

CCaaS platforms

SBC & IVR design

English proficiency

Tools

Genesys

NICE

Five9

Twilio

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Telephony Engineer at BairesDev

As a Telephony Engineer, you will design and maintain enterprise-grade communication systems, focusing on robust telephony infrastructure and contact center platforms. You will ensure high-quality voice and real-time communication services by optimizing network paths and system configurations.

What You'll Do

• Design and manage production-grade telephony infrastructure.
• Implement and configure CCaaS platforms to meet business needs.
• Develop and optimize complex IVR designs and call routing strategies to enhance user experience.
• Manage Session Border Controllers (SBC) to ensure secure and efficient voice traffic flow.
• Troubleshoot and resolve high-level technical issues within telephony and contact center environments.
• Collaborate with cross-functional teams to integrate telephony solutions with existing internal workflows.

What We Are Looking For

• 5+ years of experience in Infrastructure, Telephony, or Systems Engineering.
• Proven expertise in designing and managing telephony infrastructure using SIP, VoIP, and WebRTC protocols.
• Proficiency in implementing and configuring contact center platforms such as Genesys, NICE, Five9, or Twilio.
• Hands-on experience with SBC, call routing, and IVR design for enterprise-grade communication systems.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!