Telephonic Patient Support Nurse — Impactful Care

Valeris; Indiana; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Telehealth and EAP services

401(k) with match

Paid Time Off and holidays

Career advancement opportunities

Job summary

Valeris seeks a Patient Support Nurse to guide patients through their therapy journey via education, care coordination, and psychosocial support in a predominantly telephonic setting. The role emphasizes accurate record-keeping, insurance discussions, and collaboration with providers to optimize patient access to medications.

The ideal candidate possesses an RN/BSN license, 4+ years of nursing experience (nephrology preferred) and comfort with digital CRM tools.

Qualifications

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
• Four or more years of nursing experience; prior telephonic experience a plus
• Two or more years of nephrology experience preferred
• Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
• Ability to communicate clearly and effectively orally and in writing—may be asked to submit a written test sample
• Proficient with Microsoft products
• Experience and comfort with a digital CRM required
• Attention to detail and committed to following through in communication with patients and providers
• Empathetic listening skills in order to interact effectively with patients and providers
• Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
• Strong customer service experience and skills
• Must be eligible to obtain licensure in all 50 states!!

Responsibilities

• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
• Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
• Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting
• Evaluate and contribute to development of program resources
• Coordinate and utilize resources to share and secure financial options for those with financial need.
• Follow program guidelines and escalate complex cases according to program policy and procedures.
• Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy
• Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM
• Support health care provider offices regarding questions, concerns, or challenges with prescription
• Report and document adverse events and product/safety complaints as per program SOPs
• Participate in program specific customer meetings and training sessions
• Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
• Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
• Participate in a shared on-call, after hours nurse service that spans multiple programs
• Utilize Valeris' values as the driving force behind the team's success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Skills

Nursing (RN/BSN)

Nursing experience

Nephrology experience

CRM software

Microsoft Office

Digital CRM

Licensure in all states

Education

BSN/RN license

Tools

CRM software

Microsoft Office

Job description

Valeris seeks a Patient Support Nurse to guide patients through their therapy journey via education, care coordination, and psychosocial support in a predominantly telephonic setting. The role emphasizes accurate record-keeping, insurance discussions, and collaboration with providers to optimize patient access to medications.

The ideal candidate possesses an RN/BSN license, 4+ years of nursing experience (nephrology preferred) and comfort with digital CRM tools.