Patient Support Nurse

Valeris; Indiana; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Telehealth and EAP services

401(k) with match

Paid Time Off and holidays

Career advancement opportunities

Job summary

Valeris seeks a Patient Support Nurse to guide patients through their therapy journey via education, care coordination, and psychosocial support in a predominantly telephonic setting. The role emphasizes accurate record-keeping, insurance discussions, and collaboration with providers to optimize patient access to medications.

The ideal candidate possesses an RN/BSN license, 4+ years of nursing experience (nephrology preferred) and comfort with digital CRM tools.

Qualifications

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
• Four or more years of nursing experience; prior telephonic experience a plus
• Two or more years of nephrology experience preferred
• Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
• Ability to communicate clearly and effectively orally and in writing—may be asked to submit a written test sample
• Proficient with Microsoft products
• Experience and comfort with a digital CRM required
• Attention to detail and committed to following through in communication with patients and providers
• Empathetic listening skills in order to interact effectively with patients and providers
• Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
• Strong customer service experience and skills
• Must be eligible to obtain licensure in all 50 states!!

Responsibilities

• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
• Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
• Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting
• Evaluate and contribute to development of program resources
• Coordinate and utilize resources to share and secure financial options for those with financial need.
• Follow program guidelines and escalate complex cases according to program policy and procedures.
• Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy
• Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM
• Support health care provider offices regarding questions, concerns, or challenges with prescription
• Report and document adverse events and product/safety complaints as per program SOPs
• Participate in program specific customer meetings and training sessions
• Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
• Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
• Participate in a shared on-call, after hours nurse service that spans multiple programs
• Utilize Valeris' values as the driving force behind the team's success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Skills

Nursing (RN/BSN)

Nursing experience

Nephrology experience

CRM software

Microsoft Office

Digital CRM

Licensure in all states

Education

BSN/RN license

Tools

CRM software

Microsoft Office

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

CANDIDATE MUST BE LOCAL TO JEFFERSONVILLE, IN HQ

The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs.

Key Responsibilities:

• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
• Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
• Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting
• Evaluate and contribute to development of program resources
• Coordinate and utilize resources to share and secure financial options for those with financial need.
• Follow program guidelines and **escalate** complex cases according to program policy and procedures.
• Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy
• Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)
• Support health care provider offices regarding questions, concerns, or challenges with prescription
• Report and document adverse events and product/safety complaints as per program SOPs
• Participate in program specific customer meetings and training sessions
• Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
• Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
• Participate in a shared on-call, after hours nurse service that spans multiple programs
• Utilize Valeris' values as the driving force behind the team's success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications:

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
• Four or more years of nursing experience; prior telephonic experience a plus
• Two or more years of nephrology experience preferred
• Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
• Ability to communicate clearly and effectively orally and in writing-may be asked to submit a written test sample
• Proficient with Microsoft products
• Experience and comfort with a digital CRM required
• Attention to detail and committed to following through in communication with patients and providers
• Empathetic listening skills in order to interact effectively with patients and providers
• Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
• Strong customer service experience and skills
• Must be eligible to obtain licensure in all 50 states!!

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

• Although very minimal, flexibility to travel as needed is preferred.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs

• Additional health support, including telehealth and Employee Assistance Program (EAP) services

• Company match on Health Savings Account contributions

• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability

• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting

• Paid Time Off (PTO) and Sick Leave to support work-life balance

• Team members receive nine paid holidays plus two floating holidays

• Opportunities for advancement in a company that supports personal and professional growth

• A challenging, stimulating work environment that encourages new ideas

• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace

• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don't just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.