Remote Patient Support Nurse – Education & Care Coordination

Valeris; Oregon; Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Telehealth support and EAP services

401(k) match and immediate vesting

Company-paid life/AD&D coverage

Short-Term Disability benefit

Paid Time Off and holidays

Career advancement opportunities

Inclusive, mission-driven culture

Job summary

Valeris is seeking a Patient Support Nurse to guide patients through therapy with care coordination, education, and psychosocial support in a predominantly telephonic setting. You will educate patients, caregivers and providers, help with insurance and financing options, document interactions in a CRM, and collaborate with healthcare teams to optimize each patient’s journey.

This role requires a BSN/RN license and at least four years of nursing experience, preferably nephrology, and the ability

Qualifications

• AD or Bachelor's Degree in Nursing (BSN, RN) with a valid nursing license in one or more states.
• Four or more years of nursing experience; prior telephonic experience a plus.
• Two or more years of nephrology experience preferred.
• Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus.
• Ability to communicate clearly and effectively orally and in writing- may be asked to submit a written test sample
• Proficient with Microsoft products
• Experience and comfort with a digital CRM required
• Attention to detail and committed to following through in communication with patients and providers
• Empathetic listening skills in order to interact effectively with patients and providers
• Will ingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
• Strong customer service experience and skills
• Must be eligible to obtain licensure in all 50 states!!

Responsibilities

• Educate patients, caregivers, and providers on therapeutic areas and document activity.
• Build relationships with patients, caregivers, and providers in a telephonic setting.
• Counsel patients on product use, dosing, administration, and insurance considerations in telephonic/virtual setting.
• Evaluate and contribute to development of program resources.
• Coordinate resources to secure financial options for patients.
• Follow program guidelines and escalate complex cases as needed.
• Contact patients about disease states, products, and insurance needs.
• Maintain patient records in the CRM.
• Support healthcare provider offices with questions about prescriptions.
• Report adverse events and safety complaints per SOPs.
• Participate in training and team meetings.
• Demonstrate clinical competency in tests.
• Advocate for insurance coverage and patient access.
• Participate in shared on-call after-hours nurse service.
• Align with Valeris values in daily work.
• Adhere to training deadlines and SOPs.
• Perform additional tasks as assigned.

Skills

Empathetic listening

Customer service

Communication skills

Multi-tasking

Attention to detail

Microsoft Office

CRM software

Written communication

Education

BSN or RN license

Tools

CRM software

Microsoft Office

Job description

Valeris is seeking a Patient Support Nurse to guide patients through therapy with care coordination, education, and psychosocial support in a predominantly telephonic setting. You will educate patients, caregivers and providers, help with insurance and financing options, document interactions in a CRM, and collaborate with healthcare teams to optimize each patient’s journey.

This role requires a BSN/RN license and at least four years of nursing experience, preferably nephrology, and the ability