Telephone Verification Operator QAC (Part- Time Remote)

Globe Life; United States; Remote; USD 19,000 - 30,000; Part time

Benefits offered by this job

Competitive compensation

Comprehensive health, dental, and vision insurance

Robust life insurance benefits

Paid holidays and time off

Parental leave

Continued education reimbursement

Discounted Texas Rangers tickets

Job summary

A leading insurance company is seeking a Telephone Verification Operator. This remote position requires making calls to verify life and health insurance applications, ensuring effective communication and documentation. The ideal candidate has excellent customer service skills, a typing speed of 35 wpm, and the ability to multitask efficiently. This role offers competitive compensation and comprehensive health benefits, alongside opportunities for professional growth within the company.

Qualifications

• Excellent listener with superior customer service skills.
• Detail-oriented and able to work under pressure.
• Desire to learn and grow within the company.
• Proficient use of computer and MS Office.
• Ability to multitask and work under pressure.
• Knowledge of medical terminology is a plus.
• Excellent organization and time management.

Responsibilities

• Make calls to verify information for insurance applications.
• Use the Quality Assurance database for assessments.
• Transfer calls as necessary and maintain communication with management.
• Complete additional paperwork as needed.
• Maintain communication with management regarding QA actions.
• Transfer calls to appropriate department as needed.
• Meet KPI requirements.

Skills

Typing speed of 35 wpm

Excellent oral communication

Customer service skills

Proficient in Microsoft Office

Multitasking abilities

Knowledge of medical terminology

Organization and time management

Attention to detail

Tools

Microsoft Office

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Telephone Verification Operator? American Income Life is looking for a Telephone Verification Operator to join the team! In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy. This is a remote/work-from-home position. Part‑time positions available for morning and evening shifts.

What You Will Do

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
• Clearly explain the application process to potential customers.
• Accurately complete additional paperwork as needed.
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
• Transfer calls to the appropriate department as needed.
• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's).

What You Can Bring

• Minimum typing requirement of 35 wpm.
• Excellent oral and written communication.
• Superior customer service skills required – friendly, efficient, good listener.
• Proficient use of the computer, keyboard functions, and Microsoft Office.
• Ability to multitask and work under pressure.
• Knowledge of medical terminology and spelling is a plus.
• Excellent organization and time management skills.
• Must be detail‑oriented.
• Have a desire to learn and grow within the Company.

How American Income Life Will Support You

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well‑being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work‑life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all‑in‑one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company‑paid counseling for assistance with mental health, stress management, and work‑life balance.
• Continued education reimbursement eligibility and company‑paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.