Telephone Verification Operator QAC (Remote)

Globe Life; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Paid holidays and time off

Continued education reimbursement

Company-paid counseling services

Job summary

A leading insurance provider is seeking a Telephone Verification Operator for a remote position. The role involves making outbound calls to verify customer information and providing support throughout the application process. Ideal candidates will possess excellent communication and customer service skills, with a minimum typing speed of 35 wpm. Competitive compensation and a robust benefits package are offered to support professional growth and well-being.

Qualifications

• Must be able to multitask while maintaining communication with management.
• Knowledge of medical terminology is a plus.
• Excellent organization and time management skills required.

Responsibilities

• Make outbound calls to verify and document customer information.
• Use Quality Assurance database for customer information assessment.
• Clearly explain application process to potential customers.

Skills

Typing speed of at least 35 wpm

Excellent oral and written communication

Superior customer service skills

Proficient in Microsoft Office

Ability to multitask and work under pressure

Detail-oriented

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Telephone Verification Operator? American Income Life is looking for a Telephone Verification Operator to join the team!

This is a remote / work-from-home position.

What You Will Do

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
• Clearly explain the application process to potential customers.
• Accurately complete additional paperwork as needed.
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
• Transfer calls to the appropriate department as needed.
• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's).

What You Can Bring

• Minimum typing requirement of 35 wpm.
• Excellent oral and written communication.
• Superior customer service skills required – friendly, efficient, good listener.
• Proficient use of the computer, keyboard functions, and Microsoft Office.
• Ability to multitask and work under pressure.
• Knowledge of medical terminology and spelling is a plus.
• Excellent organization and time management skills.
• Must be detail-oriented.
• Have a desire to learn and grow within the Company.

How American Income Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well‑being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work‑life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company‑paid counseling for assistance with mental health, stress management, and work‑life balance.
• Continued education reimbursement eligibility and company‑paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Rangers Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.