Entry Level Client Support Agent - Training Provided - Globe Life AIL

Lisa Russel; United States; Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

100% Remote

Flexible Scheduling

Qualified Client Opportunities

No Traditional Cold Calling

Weekly Commission-Based Pay

Performance Bonuses & Renewals

Training & Mentorship Provided

Leadership Advancement Opportunities

Job summary

AO – Globe Life is seeking an Entry Level Client Support Agent to help families by explaining benefits and guiding enrollment in life, accident, and health insurance products. This role is 100% remote within the United States and offers flexible scheduling and mentorship.

You'll meet clients virtually, assess needs, recommend options, and support enrollment while building lasting relationships. Training is provided, and licensing guidance is available to advance your career.

Qualifications

• Entry-level welcome; training provided.
• Must be legally eligible to work in the United States.
• Must have reliable internet and computer.
• Willing to obtain Life & Health Insurance License.

Responsibilities

• Meet clients virtually through Zoom/phone appointments and provide benefits information.
• Explain life, accident, and health insurance options clearly.
• Ask questions to identify client needs and priorities.
• Provide personalized recommendations based on client requirements.
• Assist clients through applications and enrollment processes.
• Maintain accurate digital client records and documentation.
• Deliver ongoing client service and build long-term relationships.

Skills

Customer service

Communication

Tools

Zoom

Job description

Entry Level Client Support Agent - Training Provided

Company: AO – Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience: Entry-Level Welcome | Training & Mentorship Provided

Build a Career Where Your Effort Creates Opportunity

Are you looking for a work-from-home career where you can help people, develop professionally, and create earning and advancement opportunities based on your performance?

AO – Globe Life is seeking motivated, people-focused professionals to join our growing virtual team as Virtual Benefits Advisors.

In this role, you'll meet with individuals and families through scheduled virtual appointments, help them understand available life, accident, and supplemental health insurance benefits, answer questions, and guide them through the enrollment process.

Our approach combines customer service, education, relationship building, and consultative sales. We believe clients should understand their options and feel confident in the decisions they make.

No previous insurance experience is required. Comprehensive training, mentorship, and licensing guidance are provided.

• 100% Remote
• Flexible Scheduling Opportunities
• Qualified Client Opportunities
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses & Renewals
• Training & Mentorship Provided
• Leadership Advancement Opportunities

About AO – Globe Life

AO operates within the American Income Division of Globe Life, serving working families throughout North America.

For decades, American Income Life has provided supplemental life, accident, and health insurance products to working families, including members of labor unions, credit unions, associations, and their families.

Our virtual environment allows representatives to serve clients remotely while receiving ongoing training, coaching, technology, and leadership support.

Our culture emphasizes service, integrity, accountability, professional development, and recognition for performance.

What You'll Do

As a Virtual Benefits Advisor, you'll work directly with prospective and existing clients while developing valuable communication, customer service, and relationship-management skills.

Client Service & Benefits Guidance

• Meet virtually with clients through Zoom and phone appointments
• Connect with individuals and families seeking information about available benefits
• Ask questions to understand each client's needs and priorities
• Explain life, accident, and supplemental health insurance options clearly
• Answer questions regarding benefits and coverage
• Provide personalized recommendations based on client needs
• Assist clients through applications and enrollment
• Provide ongoing service and follow-up
• Maintain accurate digital client records and documentation
• Build long-term relationships through professionalism, integrity, and consistent service

Qualified Client Opportunities

Focus on Relationships, Not Traditional Cold Calling

Representatives work with qualified client opportunities and individuals who have requested information regarding available benefits.

Rather than relying solely on traditional cold prospecting, you'll focus on:

• Understanding client needs
• Educating families
• Explaining available options
• Providing professional recommendations
• Assisting with enrollment
• Delivering ongoing client service
• Building lasting relationships

Compensation & Performance Rewards

Weekly Commission-Based Pay

This is a performance-based, commission sales opportunity, rather than an hourly or salaried customer service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Recognition programs
• Additional performance rewards

There is no fixed earnings cap on commission-based production. Individual earnings vary based on activity, sales performance, consistency, and results.

Training & Professional Development

No Insurance Experience Required

We invest in motivated individuals who are willing to learn.

Training and development may include:

• Comprehensive virtual onboarding
• Product and benefits education
• Customer service development
• Consultative sales training
• Virtual presentation skills
• Enrollment systems and procedures
• Weekly coaching and workshops
• One-on-one mentorship
• Leadership development
• Ongoing professional education

Because the position involves insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities that require licensing.

Licensing guidance and support are available.

Career Growth & Leadership Opportunities

Your career can grow beyond an individual client-facing position.

Representatives demonstrating strong performance, consistency, and leadership potential may have opportunities to develop in:

• Team leadership
• Coaching and mentorship
• Training and development
• Client relationship management
• Business development
• Management
• Senior leadership

Advancement is based on performance, professional development, initiative, and demonstrated leadership ability.

Recognition, Travel & Incentives

Performance-Based Incentive Opportunities

Qualifying representatives may earn opportunities for company-sponsored travel, leadership conferences, recognition events, and other performance rewards.

Past or announced incentive destinations may include locations such as:

• Cabo
• Cancun
• Ireland
• Iceland
• Amsterdam
• Dubai

Travel and other incentives are earned based on applicable qualification requirements and performance criteria and are not guaranteed compensation.

Benefits & Resources

Qualifying representatives may also be eligible for:

• Medical reimbursement program
• Company-supported life insurance
• Renewal income opportunities
• Leadership development resources
• Professional coaching and mentorship
• Virtual business systems and technology
• Recognition and advancement programs

Eligibility and qualification requirements apply.

100% Remote Work Environment

Enjoy the flexibility of building your career from home while remaining connected to a collaborative virtual team.

The remote environment includes:

• Work from home within the United States
• No daily commute
• Virtual client appointments
• Online team meetings
• Digital training and coaching
• Flexible scheduling opportunities
• Modern virtual business tools

Who We're Looking For

Successful candidates typically demonstrate:

• Strong verbal and written communication skills
• Excellent listening and relationship-building abilities
• Customer-focused, service-oriented mindset
• Positive and professional attitude
• Self-motivation and accountability
• Goal-oriented approach
• Strong organization and attention to detail
• Comfort communicating through Zoom and phone
• Ability to work independently from home
• Coachability and willingness to learn
• Professionalism and integrity
• Desire for personal and professional growth

Experience That Transfers Well

Previous insurance experience is not required.

Relevant backgrounds may include:

• Customer Service
• Sales
• Hospitality
• Retail
• Healthcare
• Education
• Banking or Financial Services
• Administrative Support
• Call Center Operations
• Client Relations
• Account Management
• Leadership or Management
• Military Service

We welcome motivated applicants from a variety of professional backgrounds.

Minimum Requirements

Applicants must:

• Be at least 18 years old
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable meeting with clients virtually
• Be willing to participate in training and professional development
• Hold or be willing and able to obtain the required state Life & Health Insurance License

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live virtual interview with our hiring team.

All interviews are conducted through Zoom, providing a convenient and accessible hiring experience.

Ready to Build Something Bigger?

If you're looking for a remote career where you can help families, build relationships, develop professionally, and create income and advancement opportunities through your performance, we'd like to hear from you.

Help Families. Grow Your Career. Earn Your Success. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.