Customer Service Representative (Remote)

300 American Income Life Insurance Company; Waco (TX); Remote; USD 19,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plans

Paid holidays

Parental leave

Education reimbursement

Job summary

American Income Life is seeking a Customer Service Representative to join our remote team. In this role, you will explain policy coverage, check claim status, and assist with payments or policy information for policyholders and interested third parties.

This remote position offers competitive compensation and benefits, including comprehensive health, dental, and vision plans, life insurance, retirement options, and paid time off. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum one year of office experience.
• Telecommunications experience is a plus.
• Background in life and health insurance desirable.
• Strong written and oral communication.

Responsibilities

• Handle heavy phone contact with policyholders and third parties.
• Process policyholder requests from calls and emails.
• Review and update procedures regarding policy information.
• Maintain department standards for call handling and time management.
• Pay differential available for bilingual Eng/Span employees.

Skills

Customer service

Phone skills

Typing 30 WPM

Confidentiality

High school diploma

Some college

Office experience

Life/Health insurance

Education

High school diploma or equivalent

Some college

Job description

Role Overview

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Customer Service Representative? American Income Life is looking for a Customer Service Representative to join the team! In this role, you will provide excellent customer service by explaining policy coverage and claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties. This is a remote / work-from-home position.

What You Will Do

• Heavy phone contact with policyholders, providers, and interested third parties.
• Process policyholder requests from correspondence, phone calls, and emails.
• Review and maintain new and revised procedures regarding policy information.
• Maintain department standards for the number of calls, average handle, and time management.
• Pay differential available for Bilingual employees (Eng/Span).

What You Can Bring

• High school diploma or equivalent required, some college preferred.
• At least one year of office experience preferred.
• Telecommunications experience is a plus.
• A background in life and Health insurance, as well as knowledge of insurance operations, is desired.
• Customer service background and strong phone skills.
• Excellent written and oral communication.
• Excellent organization skills.
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities.
• Basic PC skills.
• Ability to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Must be able to type at least 30WPM.

How American Income Life Will Support You

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.

At American Income Life, your voice matters.

Terms and Conditions

Want an exciting opportunity in the insurance industry? Some insurance companies only care about making money from their insurance policies. But at American Income Life, we care about people. And Agents who choose to sell our products have an opportunity to make an impact on their clients, their community, their family, and their career. There’s way more to it than meets the eye. American Income Life attracts a select group of leaders, entrepreneurs, and high achievers eager to jumpstart their sales career with a fast-paced, stable, and internationally growing company.

Opportunity Unlimited

At American Income Life, 'Opportunity Unlimited' means you decide what you are worth. As an independent contractor, you are in control. Your performance determines how much money you make and how far you take your career. Selling American Income Life products gives you the opportunity to earn as much as you desire.