Telephone Operator Evenings - rotating shifts 2:00pm - 11:30pm

Geisinger; Danville (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Geisinger is seeking a dedicated telephone/administrative professional to serve as the primary access point for the health system. The role involves handling inbound calls, routing to the correct departments, paging physicians, and maintaining directories.

Evening shifts rotate within 2pm–11:30pm and include weekends/holidays. The position emphasizes accurate information, patient directions, and coordination with hospital staff to support operations.

Responsibilities

• Serves as the primary point of access to the health system for all inbound calls.
• Screens callers to determine the appropriate person or department to be contacted.
• Places outgoing calls, as prescribed.
• Operates paging system to locate physicians and other hospital personnel.
• Prepares morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal on-line directory.

Job description

Evening shift: hours rotate within the 2pm - 11:30pm shift

Rotating weekends / holidays

• Serves as the primary point of access to the health system for all inbound calls.
• Screens callers to determine the appropriate person or department to be contacted.
• Places outgoing calls, as prescribed.
• Operates paging system to locate physicians and other hospital personnel.
• Prepares morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal on-line directory.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.