Telephone Operator

Tower Health; Phoenixville (Chester County); In loco; USD 21.000 - 26.000; Part-time

Descrizione del lavoro

Tower Health in Phoenixville, PA, seeks a PRN Telephone Operator to manage incoming calls, direct requests, page physicians, and update on-call schedules in the hospital paging system.

The role requires providing approved patient information, directing patients and visitors, and supporting hospital staff with pager services while maintaining accuracy and confidentiality. Weekend and holiday rotation apply.

Competenze

• High school diploma or GED or relevant experience may be considered in lieu of education.
• Experience in customer service or clinical setting preferred.
• Strong communication and organizational abilities.

Mansioni

• Answer and direct all incoming calls, internal and external.
• Provide approved patient information upon request and page physicians when needed.
• Update on-call schedules in the hospital paging system.
• Alert staff to medical emergencies per hospital procedures.
• Direct patients and visitors to areas using the hospital link system.
• Provide pager support services for hospital staff.

Conoscenze

Customer Service

Detail Oriented

Epic Proficiency

Communications

Interpersonal Skills

Clerical Skills

Listening

Multi-Line Phone

Multitasking

Organizational Skills

Formazione

High School Diploma / GED

Descrizione del lavoro

Job Summary

Work Schedule: PRN Position, Rotating Shift with weekend and holiday rotation required.

The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians, and services on-call upon request, keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.

#PHX

Qualifications

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Required Skills

• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Listening Skills
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.