Telephone Operator

Phoenixville Hospital - Tower Health; Phoenixville (Chester County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Comprehensive benefits

Employee Assistance Program

Retirement Savings Program

Life Insurance

Job summary

A regional healthcare system is seeking Telephone Operators responsible for managing incoming calls, providing patient information, directing visitors, and paging physicians. The ideal candidate will possess a high school diploma or GED and relevant experience. Key skills include excellent communication, customer service, and multi-line telephone operational skills. This full-time position requires working night hours with alternating weekends and holidays, and offers generous time off and various benefits.

Qualifications

• High School Diploma or GED, or relevant experience considered.
• Relevant experience in a similar role is preferred.

Responsibilities

• Answer and direct all incoming calls at the hospital.
• Provide approved patient information upon request.
• Page physicians and schedule on-call services.
• Maintain hospital paging system and alert staff to emergencies.
• Direct patients and visitors to various hospital areas.

Skills

Customer Service Skills

Detail Oriented

Epic Proficiency

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Listening Skills

Multi Line Telephone Operational Skills

Multitasking

Organizational Skills

Education

High School Diploma or GED

Job description

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Job Summary

Telephone Operators are responsible for answering and directing all incoming outside and in‑house calls. The major responsibilities include providing approved patient information upon request, paging physicians, scheduling on‑call services, keeping on‑call schedules updated in the hospital paging system, and alerting hospital staff to all medical emergencies per hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are trained to provide pager support services for hospital staff.

Full Time Position

Hours are 10:30 pm–7:00 am with every other weekend and every other holiday required.

Benefits

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Qualifications

Education Requirements

• High School Diploma – OR – GED – OR – Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Required Skills

• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Listening Skills
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.