Night Shift Hospital Telephone Operator - On-Call Paging

Phoenixville Hospital - Tower Health; Phoenixville (Chester County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Comprehensive benefits

Employee Assistance Program

Retirement Savings Program

Life Insurance

Job summary

A regional healthcare system is seeking Telephone Operators responsible for managing incoming calls, providing patient information, directing visitors, and paging physicians. The ideal candidate will possess a high school diploma or GED and relevant experience. Key skills include excellent communication, customer service, and multi-line telephone operational skills. This full-time position requires working night hours with alternating weekends and holidays, and offers generous time off and various benefits.

Qualifications

• High School Diploma or GED, or relevant experience considered.
• Relevant experience in a similar role is preferred.

Responsibilities

• Answer and direct all incoming calls at the hospital.
• Provide approved patient information upon request.
• Page physicians and schedule on-call services.
• Maintain hospital paging system and alert staff to emergencies.
• Direct patients and visitors to various hospital areas.

Skills

Customer Service Skills

Detail Oriented

Epic Proficiency

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Listening Skills

Multi Line Telephone Operational Skills

Multitasking

Organizational Skills

Education

High School Diploma or GED

Job description

A regional healthcare system is seeking Telephone Operators responsible for managing incoming calls, providing patient information, directing visitors, and paging physicians. The ideal candidate will possess a high school diploma or GED and relevant experience. Key skills include excellent communication, customer service, and multi-line telephone operational skills. This full-time position requires working night hours with alternating weekends and holidays, and offers generous time off and various benefits.