Part-Time Associate Telephone Operator - Evenings

Dartmouth-Hitchcock Health; Keene (NH); On-site; USD 22,000 - 30,000; Part time

Job summary

Dartmouth-Hitchcock Medical Center in Keene, NH, is seeking a part-time telephone communications operator to serve as the first contact for callers, patients, and staff in a 24x7 environment. You will gather essential information to determine urgency and direct calls accordingly.

The role requires high school diploma, 1 year of telephone-based customer service, and the ability to work 3 days per week (2:30pm–12am) with rotating weekends.

Qualifications

• High School Diploma or equivalent.
• 1 year of telephone-based customer service experience, preferably in healthcare.
• Able to use computer/phone for extended periods.
• Demonstrated communication and interpersonal skills; able to work independently or in a team.
• Initiative and strong time-management skills.

Responsibilities

• Receive, transfer, and place calls using proper etiquette and greetings.
• Provide general information and assist external callers promptly.
• Respond to emergency codes following established procedures when applicable.
• Maintain a professional and helpful demeanor for all internal and external users.
• Utilize multiple software programs and equipment in a fast-paced environment.
• Support with all switchboard processes for emergency alarms and communications.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School Diploma or Equivalent

Tools

Phone system

Job description

Overview

Schedule will be 3 days per week, 2:30pm-12am (rotating weekends included)

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
• Promptly and courteously answers questions from external users and provides general information.
• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
• Demonstrates proficient computer and telephone/paging skills.
• Demonstrates exceptional customer service skills.
• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
• Proficient in multiple mass communication notification tools.
• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
• Performs other duties as required or assigned

Qualifications

• High School Diploma or Equivalent
• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D-H policies and standards for all actions related to their role

Required Licensure/Certifications

• None