Telephone Operator Evenings - rotating shifts 2:00pm - 11:30pm

Geisinger; Danville (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

Vision & dental coverage

Domestic partner benefits

Job summary

Geisinger in Danville, PA is seeking a Receptionist/Call Center Clerk to handle inbound calls, screen and direct callers, and respond to emergencies. You will provide accurate information and support to patients and staff.

Evening shift from 2pm to 11:30pm with rotating weekends/holidays. High school diploma required and at least 1 year of related experience; healthcare environment preferred. We offer benefits starting day one.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience.
• Experience with hospital paging/phone systems preferred.

Responsibilities

• Handle inbound and outgoing calls and provide information.
• Screen callers and direct to appropriate departments.
• Operate paging system to locate staff.
• Prepare morning wake-up and telephone awakening for physicians.
• Provide patient directions and maintain location logs.
• Keep internal directory information accurate.

Skills

Call handling

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

Paging system

Phone system

Directory access

Job description

Job Summary

Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.

Job Summary

Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.

Job Duties

Evening shift: hours rotate within the 2pm - 11:30pm shift

Rotating weekends / holidays

• Serves as the primary point of access to the health system for all inbound calls.
• Screens callers to determine the appropriate person or department to be contacted.
• Places outgoing calls, as prescribed.
• Operates paging system to locate physicians and other hospital personnel.
• Prepares morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal on-line directory.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Required)

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.