Telemedicine Front‑Office & Care Coordinator

Mychangepoint; Arizona; On-site; USD 38,000 - 52,000; Full time

Job summary

Mychangepoint in Arizona is seeking a Support Specialist to organize front-office operations, perform patient intake, and maintain accurate medical documentation. You will support Telemedicine, monitor vitals, and coordinate care between providers and outside services.

Responsibilities include greeting clients, scheduling follow-ups, handling confidential records, and assisting with prior authorizations, all while upholding patient confidentiality and quality service standards.

Qualifications

• High school diploma or GED required.
• Valid Arizona driver's license.
• Combination of clerical training and experience equivalent to at least one year.
• Compliance with Drug Free workplace policy.

Responsibilities

• Greet clients at check-in and verify contact details.
• Schedule follow-up appointments at check-out.
• Maintain front office organization and cleanliness.
• Handle calls, messages, and referrals promptly and professionally.
• Type, copy, fax, mail, and file confidential information.
• File and scan medical and outpatient documents into HMS.
• Assist with pre-authorizations and insurance communications.
• Protect patient confidentiality and rights.
• Take and record vitals and coordinate care between PCPs and ChangePoint.
• Coordinate all duties with Telemed/Vitals team.
• Assist in scheduling, rescheduling, and missed appointments.

Skills

Fluent in English

Literate

Prioritization

Crisis management

Phone courtesy

Education

High school diploma/GED

Job description

Mychangepoint in Arizona is seeking a Support Specialist to organize front-office operations, perform patient intake, and maintain accurate medical documentation. You will support Telemedicine, monitor vitals, and coordinate care between providers and outside services.

Responsibilities include greeting clients, scheduling follow-ups, handling confidential records, and assisting with prior authorizations, all while upholding patient confidentiality and quality service standards.