Patient Access & Front Desk Specialist

Arizona Center for Cancer Care; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Arizona Center for Cancer Care in Phoenix seeks a friendly Patient Service Representative to be the face of the front office, handle patient registration, scheduling, check-in/out, and manage phone calls with professionalism.

You will document encounters in the EMR, collect co-pays, answer insurance questions, and coordinate with physicians and staff to ensure smooth operations while upholding HIPAA standards.

Qualifications

• High school diploma or equivalent required.
• One year work experience in a medical office setting preferred.
• Knowledge of medical terminology preferred.
• Completion of a recognized medical secretarial program preferred.
• Word processing and computer experience required.

Responsibilities

• Greets and registers all incoming patients professionally.
• Handles communications concisely and pleasantly.
• Prioritizes appointment urgency per SOP.
• Schedules all patient appointments in EMR.
• Obtains complete demographic and insurance information.

Skills

Customer service

Front desk

EMR

Phone etiquette

Medical terminology

Education

High school diploma

Tools

EMR software

Job description

Arizona Center for Cancer Care in Phoenix seeks a friendly Patient Service Representative to be the face of the front office, handle patient registration, scheduling, check-in/out, and manage phone calls with professionalism.

You will document encounters in the EMR, collect co-pays, answer insurance questions, and coordinate with physicians and staff to ensure smooth operations while upholding HIPAA standards.