Patient Care Coordinator

OneOncology, LLC; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance programs

Paid time off

Job summary

Arizona Urology Specialists is hiring a Point of Contact to support the office and physicians with minimal supervision. You will triage a high volume of messages, document in EMR, and coordinate patient communications.

The role requires strong customer service, medical terminology knowledge, and the ability to travel between sites within the region. The ideal candidate has a high school diploma or GED and at least two years of front office experience in a medical setting.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Responsibilities

• Create a positive and professional first impression of the practice for patients.
• Process 40–50 incoming messages per day from the PAC via Keona Health and triage calls per policy.
• Document messages in EMR for physician disposition and update patient demographics in PM/EHR.
• Contact patients as directed by the physician to provide results or arrange treatment.
• Schedule appointments, procedures, labs, and radiology and coordinate with physicians.

Skills

Outstanding customer service

Medical terminology knowledge

Typing speed 40 wpm

Verbal and written communication

Computer software and database skills

Analytical and organizational skills

Flexibility and teamwork

Travel willingness

Education

High School Diploma or GED

Tools

Keona Health

EMR

Practice Management System

Job description

Arizona Urology Specialists is hiring a Point of Contact to support the office and physicians with minimal supervision. You will triage a high volume of messages, document in EMR, and coordinate patient communications.

The role requires strong customer service, medical terminology knowledge, and the ability to travel between sites within the region. The ideal candidate has a high school diploma or GED and at least two years of front office experience in a medical setting.