Telehealth Optometric Assistant — Patient Care Pro (Part-Time)

Visionworks of America; Ellicott City (MD); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Part Timers

Job summary

Visionworks is seeking an Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and support staff in-store. You will ensure a positive patient journey, manage preliminary testing, and coordinate information between telemedicine doctors and the sales floor.

The role emphasizes high-quality customer care with accurate records, handling exam lanes, and assisting with products and services. Part-time hours and hourly compensation apply.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day‑to‑day operational activities to support the store’s exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer/patient experience

Education

HS diploma/GED

Job description

Visionworks is seeking an Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and support staff in-store. You will ensure a positive patient journey, manage preliminary testing, and coordinate information between telemedicine doctors and the sales floor.

The role emphasizes high-quality customer care with accurate records, handling exam lanes, and assisting with products and services. Part-time hours and hourly compensation apply.