Telehealth Optometric Assistant | Eye Care Navigator

VisionWorks; Milwaukee (WI); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks in Milwaukee is seeking an Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the full Visionworks experience. You will assist with preliminary testing, educate patients, and coordinate with Telemedicine Physicians and OD staff.

The role emphasizes friendly, human interactions, eye health knowledge, and a bias toward helping customers look great and see great. Part-time hours and a competitive benefits package accompany this position.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet your eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Telehealth

Eye care knowledge

Patient liaison

Education

HS Diploma / GED

Job description

Visionworks in Milwaukee is seeking an Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the full Visionworks experience. You will assist with preliminary testing, educate patients, and coordinate with Telemedicine Physicians and OD staff.

The role emphasizes friendly, human interactions, eye health knowledge, and a bias toward helping customers look great and see great. Part-time hours and a competitive benefits package accompany this position.